Cultivar Foods - Order Desk / Customer Service Administrator
Mississauga, ON
Position Details
- Job Description
Cultivar Foods is a fast-growing wholesaler distributor that has been supplying Organic & Natural Food products to health food stores, grocery chains, and foodservice customers for over 15 years. We are looking for an energetic Order Desk / Customer Service Administrator that is able to maintain excellent customer relationships.
Role
Responsible for accurately processing orders while providing exceptional customer service and ensuring the order desk systems are current. Handle all aspects of customer orders, shipping, credits, follow up of orders, delivery status and investigating any issues.
Working closely with and providing assistance to the sales team, purchasing and our customers. You will also work closely with our drivers and carriers to insure we receive the service necessary to give exceptional service to our customers.
Key Responsibilities
· Process customer orders received by internal system, phone, fax, and email
· Ensure accurate fulfillment and follow up on any issues/backorders
· Answering incoming phone calls and emails
· Provide excellent customer service
· Plan daily drivers routes and arranging delivery of orders according to our delivery schedule
· Prepare shipping documents, invoices, sales orders, picking slips, credit memos.
· Liaise with all drivers, couriers, carriers providers, warehouse staff in order to expedite and trace orders
· Schedule shipments with various transportation companies
· Build and maintain relationships with customers and service providers
· Promote products to customers, including new products
· Other duties as required
Skills/Qualifications
· Experience using QuickBooks Desktop Software and EDI
· Excellent organizational skills
· Attention to detail and strong communication skills
· Fluent in English both verbal and written
· Ability to multi-task efficiently
· A passion for talking on the phone – if you don’t like speaking with live customers on the phone regularly, this position is not for you.
· Able to work under a fast-paced environment and deadline oriented
· Reliable, good attitude, team player, able to work without supervision
· Must be proficient in Microsoft Office (Outlook, Excel and Word)
· Ability to exercise sound judgement in responding to client inquiries
· Tech-savvy- able to troubleshoot technical problems and be proactive
· Problem solving ability
Experience
· 1-3 years experience in QuickBooks Desktop Software and EDI
· 1-3 years experience in customer service and office administration
Position Highlights:
· Competitive compensation
· Paid week off between Christmas Day and New Year’s Day
· No lunch or break deductions
· Vacation and Statutory Holidays pay
· Health benefits to be offered 12 months after commencement of employment
· Close-knit family environment
· Opportunity to grow within the company
. Work with fun and dynamic people
Other Desired Skills/Abilities:
· While experience in the wholesale distribution industry is preferred, we are willing to train the right candidate
· Previous Order Desk experience is an asset
· Experience in Freight Forwarding and Logistics is an asset
· Route planning and orientation abilities are an asset
· Experience driving in the GTA is an asset
**This is a full time position, with a long term goal to grow with the company.
**Before applying make sure that you are able to commute to our office at 5511 Tomken Road Mississauga, Ontario L9T 8L8
**If you are interested in this exciting opportunity, please submit your resume by email. No calls, please.
We thank all applicants for applying; however, only those selected for an interview will be contacted.
COVID-19 considerations:
All Covid 19 precautions are in place in accordance with regulations set out by Public Health.- Salary Range
- $40000.00 - $45000.00
- Application Deadline
- 10/23/2021
How to Apply
- Contact Phone
- (905) 238-2688