Kootenay Co-op - Wellness Manager

Nelson, BC

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Position Details

Job Description

The Kootenay Co-op is looking for a new Wellness Manager to join our team. This is a full time 40 hour/week position. In this role you will supervise staff members, a labour budget, manage the Wellness Dept sales floor, and work with the buyer on product mix and margin. Staying organized, on top of changing trends, communicating effectively, and building strong relationships with your team and vendors are all key to your success.

  • QUALIFICATIONS AND SKILLS
  • Minimum 3 years supervising a team of staff and management experience.
  • Proven knowledge of the retail natural supplement, body care and cosmetic industry.
  • Excellent people management and leadership abilities: scheduling, training, mentorship, accountability, succession planning.
  • Demonstrated relationship management skills and the ability to build friendly rapport with co-workers, suppliers, and members.
  • Proven ability to multi-task and prioritize in a fast-paced environment.
  • Team oriented approach; proactive in creating a positive work environment and completes tasks on time.
  • Capable of accepting constructive feedback and holding oneself accountable for mistakes.
  • A commitment to providing and modelling exemplary customer service.
  • Understanding of pricing factors (margin, price perception, value proposition).
  • Basic to intermediate technical proficiency in Microsoft Excel, Word, Outlook.
  • Experience utilizing point of sale (POS) software such as SMS.
  • High level of discretion and ability to keep information confidential.
  • Commitment to continuous learning and personal growth.
  • Strong verbal and written communication and excellent listening skills.
  • Commitment to safe work practices, including but not limited to training of staff, hazard mitigation and injury reporting.

JOB DUTIES
People Management:

  • Hire all department staff as required.
  • Develop and maintain thorough department staff training program and ensure all new staff are well trained in daily job duties, sales techniques, and have appropriate levels of product knowledge. Ensure staff have the tools they need to be successful in their job.
  • Facilitate regular product trainings for department staff with supplier representatives.
  • Facilitate regular department meetings.
  • Liaise with the HR Manager regarding personnel issues or concerns and deliver corrective action to department staff as required
  • Provide performance feedback and evaluations for staff, deliver corrective action when necessary, and liaise with HR manager regarding personnel issues.
  • Maintain accurate scheduling for all department staff.
  • Ensure accurate entry and approval of payroll time records for all department staff.
  • Use respectful, tolerant, sensitive language in all situations.
  • Welcome and actively listen to feedback, ideas, and concerns from staff.
  • Proactively identify and resolve problems, speaking directly with all relevant parties.

Product Management:

  • Ensure Co-op “Buying Guidelines” are upheld with department product mix.
  • Actively promote and support the development of local products.
  • With the Buyer, as needed,
  • Ensure shelf sets and displays are properly set, fully stocked, cleaned, and rotated.
  • Ensure receiving team follows accurate receiving procedures, invoice handling and claims processing for Wellness product.
  • Keep apprised of and proactively respond to current market trends.

Purchasing – Collaborate with the Senior Wellness Buyer on the following:

  • Develop and maintain pricing and merchandising strategies to contribute to department and overall store sales growth.
  • Develop annual promotions calendar and monthly sales plan, coordinating with the marketing department for required signage, newsletter content, and social/traditional media content
  • Negotiate purchasing contracts, everyday low-price deals and promotions and other offerings with manufacturers, distributors, and brokers.
  • Ensure ordering schedules that meet inventory turn goals and minimize out of stocks and overstocks are maintained.
  • Establish and maintain regular and systematic subcategory reviews, adjusting product mix as necessary.

Customer Service:

  • Create a team culture and model all aspects of superior customer service; provide accurate, prompt, and courteous service internally and externally.
  • Respond to customer requests for product information and special orders.

Finance:

  • Collaborate with General Manager and Finance Manager to establish, monitor and meet annual department budgets for sales, margin and labour.
  • Liaise with POS Coordinator and department Buyers (if applicable) to ensure accurate POS costs, retail pricing, shelf tag and signage accuracy.

Administration:

  • Coordinate with the Facilities Manager to ensure proper maintenance and repairs of all department equipment, machinery, and tools.
  • Participate in weekly manager meetings, monthly departmental financial review meetings and strategic planning, operations planning as required.
  • Communicate to General Manager potential problems or situations in a timely manner.
  • Comply with the policies and procedures set out in the Employee Handbook and Health & Safety Manual.

SPECIAL REQUIREMENTS

  • Travel: Infrequent travel for annual trade shows, industry conferences or training.
  • Evening work: Required to participate in Manager on Duty (MOD) program, working one evening shift on rotating nights, every 3 weeks.
  • Weekend work may be required.
  • Other duties as required.
  • Bona Fide Occupational Requirements: Must be able to safely lift up to 25 lbs.

How to Apply

Apply using our online form at https://www.kootenay.coop/join-our-team/

Why work at the Kootenay Co-op?

Employees of the Co-op are truly unique. Our friendly, talented staff have created a culture of inclusiveness and teamwork, along with a passion for bringing organic, sustainable food to the Nelson area. Employees receive a store discount, health and dental benefits, RRSP contributions, and competitive wages. We value work-life balance, continuous improvement, and maintaining a friendly work environment where each staff member can get involved in making the Co-op a great place to shop and work.

Experience
Nutrition, Vitamins and Supplements, Holistic Care
Salary Range
no minimum salary specified - no maximum salary specified
Application Deadline
12/30/2021

How to Apply

Attention to
Derfel, Ari
Contact Phone
(250) 354-4077
Contact Fax
(250) 354-4097
Contact Email
hmurray@kootenay.coop
Company Website
kootenay.coop
Preferred Submission Method
Email