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Assured Natural Distribution Inc. - Inside Sales Customer Service Representative

Burnaby, B.C.; Acton, ON

On October 4, 2017

Job Title: Inside Sales Customer Service Representative
Company: Assured Natural Distribution Inc.
Location: Looking to fulfill a position in our Burnaby, BC office and our Acton, ON office
Schedule: Full-time

Job Purpose: Provide excellent Customer Service to new and existing customers, manage customer accounts and consumer questions, concerns and complaints and follow through to ensure that they are resolved to achieve customer satisfaction.

Job Description & Responsibilities:

  • Adhere to company out calling standards and deliver on customer service programs
  • Work with Inside and Outside sales to coordinate sales programs
  • Target and grow new account portfolio by prospecting qualified health care professionals and practitioners
  • Facilitate new account set-up, orders, credits, returns, and account adjustments
  • Trace missing boxes/shipments, checking pick slips to ensure boxes sent, obtaining waybill number, contacting courier for Proof of Delivery (POD), calling customer to keep updated on progress
  • Manage and grow existing accounts
  • Stay current on the new products, updates, product changes or modifications, industry trends and identify opportunities for the company
  • Participate in monthly sales/education team conference calls
  • Perform administrative duties including but not limited to: file keeping, customer packages, account information/files, and office supplies


  • Excellent verbal and written skills
  • Exceptional customer service
  • Energetic and enthusiastic
  • Strong time management
  • Health Industry related product knowledge certification and experience (Health Sciences, Biology, Biochemistry, Pharmacology, Herbalist, Nutritionist, or other related field of study)
  • Self-motivated, organized, and efficient
  • Respect and adhere to company policy
  • Cooperative and respect other team members
  • Strong problem solving skills
  • Computer proficient in Word, Excel and Outlook at minimum
  • French an asset

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