Job description

Company Overview

We are a fast-growing, Canada-wide distribution company operating at the intersection of natural health, grocery, and nutritional supplements. We partner with leading, trusted, and innovative brands to bring high-quality, responsibly sourced products to retailers and consumers across the country.

Our business operates in a dynamic, highly regulated environment where reliability, speed, and execution are critical. As we scale, our teams are building robust systems, refining processes, and tackling real operational challenges that directly shape how products move through the Canadian market.

At Peak, people have ownership and influence. We value collaboration, accountability, and continuous improvement, and we seek individuals energized by growth, problem-solving, and making a measurable impact. If you’re motivated by meaningful work, high standards, and the opportunity to help build a stronger, smarter distribution platform, you’ll feel at home here.

About the Role

As an Inside Sales Representative, Sports Nutrition, you’ll play a key role in driving sales growth and delivering exceptional service to our retail partners. You’ll be the primary point of contact for a portfolio of accounts—managing day-to-day order activities, identifying new opportunities, and supporting retailers in promoting our brands and products. This position requires strong communication, organization, and a passion for health, fitness, and nutrition.

Key Responsibilities

• Responsible for all day-to-day sales order entry-related activities including validating customer information, orders, and purchase order details.
• Ensure customer satisfaction is maintained and exceeded throughout all stages of the sales process.
• Identify and report opportunities to continuously improve the customer experience.
• Follow up on order issues and communicate clearly with other members of the sales team.
• Set up new retail accounts.
• Work with retail accounts to build in-store/online promotions (to be approved by your manager).
• Communicate any ongoing specials or promotions to assigned accounts.
• Respond to all account communications (phone, email, etc.) within 24 hours in a professional manner.
• Assist with regional trade shows and sales meetings.
• Communicate competitive product information, account changes, and territory updates promptly to management.
• Understand customer needs and requirements.
• Present new products to retailers.
• Attend local promotional events and grand openings to educate customers and store employees on products.
• Maximize market share and achieve forecasted sales targets.
• Support other functions as assigned.

Position Requirements

• Post-secondary education in Business, Sales, Marketing, or a related field (or equivalent combination of education and experience).
• 2+ years of experience in inside sales, account management, or customer service—preferably within the sports nutrition, natural health, or consumer packaged goods industry.
• Experience working with retail accounts (independent and chain) is an asset.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with ERP or CRM systems (such as NetSuite, Salesforce, or HubSpot) is an advantage.

Skills & Competencies:

• Strong communication and relationship-building skills, both written and verbal.
• Excellent attention to detail with strong organizational and time management abilities.
• Proven ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• A proactive problem-solver who can adapt quickly and work both independently and collaboratively.
• Customer-focused mindset with a drive to exceed expectations.
• Knowledge and passion for sports nutrition, health, or fitness strongly preferred.

Additional Requirements:

• Ability to attend regional trade shows, sales meetings, and customer events as required (some travel may be necessary).

Why Work at Peak Performance Products Inc.

At Peak Performance Products Inc., we believe our people are at the core of our success. We are committed to fostering a positive, inclusive, and supportive workplace where employees feel valued and motivated to do their best work.

With over 25 years in the Canadian distribution industry, we offer stability, a strong team culture, and an environment that supports both personal well-being and professional growth.

In-house benefits include

• Paid Time Off
• Comprehensive health benefits
• Product discounts on natural health and wellness products
• Access to an extensive on-site gym facility
• Casual dress code
• Company events and team-building activities
• A great workplace culture built on respect, collaboration, and accountability